The Public Grievance (PG) Cell is attached with the coordinatation branch to coordinate and monitor redressal of public grievances related to Ministry of Textiles and other organizations/institutions under its administrative control.
The monitoring and redressal of grievances primarily arising out of abuse of office, systemic deficiencies within an organization and due to non-fulfillment of needs/demands are being undertaken. Any aggrieved person can lodge grievance online at pgportal.gov.in through post.
Public Grievance Cell functions under the overall supervision of Joint Secretary (Coordination) in the Department of Ministry of Textiles. All efforts are being made to ensure satisfaction in redressal of grievances in accordance with the citizen centric governance mandate of the Government.